Frequently Asked Questions
Maybe you've had a detail on your vehicle before, maybe you haven't. There are many terms and procedures that you may not be familiar with. Here are some frequently asked questions and descriptions of services that I provide. I believe that an informed client makes for a better client. It is important that you are fully aware of the work that is being performed on your vehicle so you can make better decisions when taking care of your vehicle.
What Is the Difference Between a Car Wash and Auto Detailing?
There is a difference between a car wash and auto detailing. Basically, the difference comes down to more than the cost. Cost calculations include many variables ranging from the type and size of your automobile to how many services you request in your car washing or car detailing process.
Generally, with a car wash, your car is run through a machine with harsh brushes. The car is dried with air driers and, sometimes, by hand. Most often, a car wash will include interior vacuuming, window cleaning, a quick wipe of the dash and console and then hand dried to finish it off. The cost of a car wash is approximately $10.00 to $16.00, depending on the size of your car and the amount of "hands on" service you are receiving. The cost to wash an SUV or minivan will be more than the cost to wash a regular sedan.
Auto detailing is much more involved than car washing. The result of auto detailing is designed to leave your car in showroom condition, unlike a car wash which is simply designed to clean your car.
Generally a basic detailing package includes a hand wash, wax, tire cleaning, vacuuming of the interior, and wipe-down or polish of all interior surfaces, including the dashboard, windows, mirrors, and trim.
The more expensive auto detail service includes what is called a superior wax, interior detailing, leather upholstery cleaning, dent removal, white wall tires, and engine cleaning.
What are the benefits of detailing my vehicle?
Auto detailing is probably the best and most valuable maintenance program for your vehicle. Car detailing is an important single process that covers a wide variety of techniques and products which, to get the best results, require considerable skill to apply. It is considered an efficient renovation and protection of the various surfaces of a vehicle to keep it working in good condition. More Information
Where do you do this?
As we are mobile, we can do our auto detailing at your home or office, as long as our work space is not inhibited by such things as low hanging tree branches, parked cars or anything else that would limit our access to our vehicle or to your vehicle.
I hook up to your water and power which allows me to offer you rates that do not contain hidden fees for additional equipment or consumption. I won't take up half your property with a trailer towed behind me, I have all my equipment contained in my vehicle, reducing the company's impact on the environment.
And with our eco-friendly auto detailing products, you don't have to worry about anything harming our environment. More Information
How often should a vehicle be detailed?
At least once per year. Detailing has proven to be effective in getting you a better resale/trade-in price. So, if you are planning on selling/trading your car, make sure to have it detailed within a week of selling/trading it.
It is usually when selling a vehicle that most people consider detailing. But, by that time (an average of 5 years) the vehicle has too much wear and tear to restore it to a like new condition. That's why we urge our customers to think of auto detailing as a maintenance program the same as changing the fluids, getting a tune-up or rotating the tires. Most people don't realize that in most cases, it is less expensive to replace the engine than to replace a "factory paint job"! We recommend at least 2 to 5 times a year depending on your driving and car washing habits and how you store your vehicle. Is it parked inside or outside most of the time? Do you wash it every other day or maybe only once a month? How do you wash it? Do you spend so much time in your vehicle that you feel like it's your home? These are just some of the determining factors that we consider in recommending what maintenance schedule is best for you.
When is the most critical time to get my car detailed?
We live in Arizona where the sun shines an average of 211 days per year, making nearly everyday the most critical time to get your vehicle detailed. The sun can wreak havoc on your car, causing oxidation and premature fading to its paint. Fortunately, the right maintenance routine can keep your new car looking like it just rolled out of the dealership and boost its curb appeal.
What is your service area?
We do auto detailing in Anthem, AZ and generally anywhere within 25 miles.
Do I have to sign a service agreement?
No. However, for the protection of all parties, we do require you to sign our pre-cleaning checklist. This checklist points out problem areas of your vehicle, such as a tears or loose/chipping paint.
Do you service fleet vehicles?
Yes, we would be glad to design a program to meet your specific requirements.
How do I pay?
We accept Visa, MasterCard, American Express, Discover and Cash - no Checks accepted.
Do you have service packages available if I want my vehicle detailed more often?
Yes, after your first detailing, we would be glad to design an auto detailing maintenance plan specifically for your vehicle.
What if it rains right after you detail my car?
We monitor the weather daily with N.O.A.A. and if there is inclement weather in the forcast, we will contact you and give you the opportunity to re-schedule.
What are your hours?
We schedule appointments from 7:00 am-7 :00 pm Monday through Saturday. However, we do not schedule Stage 3 details after 12:30 p.m.
Do you use harsh chemicals?
No. All of our cleaners and dressings are eco-friendly and biodegradable.
Can you remove bad odors from my car?
In most cases yes. Results will vary depending on the source and severity of the odor.
How do I make an appointment?
You can email: email@example.com or call us: 310-927-4432.
What if I'm running late for my appointment?
When you know you will be delayed, please call us as we may be able to accommodate you, depending on our schedule any given day. If you are more than 10 minutes late without phoning us, we will consider your appointment a no-show. Please note there will be an additional fee of $25 for re-scheduling a no-show appointment.
What happens if I need to re-schedule my appointment or I forget my appointment?
Appointments may be re-scheduled online with at least 12 hours of notice. We send reminders to all appointments the day before, as well as sending you a text message an hour prior to your appointment. Please note there will be an additional fee of $25 for re-scheduling a no-show appointment.
How do I cancel my appointment?
At least 24 hours is required to cancel an appointment. However, if you know you cannot make your appointment, that you need to cancel, please call and let us know. Please note there will be an additional fee of $25 for re-scheduling a no-show appointment.